Preregistration Policies and FAQs


ONLINE PREREGISTRATION – PROCESSING & CONFIRMATION

When preregistering online you should receive a confirmation email immediately.  Please ensure that you check your spam or junk mail bin, as your confirmation may be placed there or may have been caught by a spam filter.  If you do not receive one within 24 hours, please email us at info4incon@gmail.com to advise us.  Information to include in the email is what type of pass you purchased, your name and the name of the attendee (if it’s not you).  We may request more information if required.  Please note we will NEVER ask for credit card information via email!  

Every effort will be taken to ensure that no registration is missed, but InCON does not take responsibility for missing, late, or misdirected registrations.


 

FORMS OF PAYMENT ACCEPTED

Accepted forms of payment are as follows:

 Over The Phone (Games & Grounds Coffee House)
 Visa or Mastercard
Electronic: PayPal, or
In-person/At the door: Cash (there will be an ATM on-site at the Florence Filberg Centre)

 

REQUIRED DOCUMENTS WHEN CLAIMING YOUR CONVENTION PASS (WRISTBAND)

If an attendee does not have any identification (as listed below) they will not be able to claim their convention pass/wristband. 

1.  If you preregistered online, you must bring a copy of your confirmation email.

2.  InCON will ask for proof of ID from you when claiming your convention pass (wristband).  At least one piece of government-issued identification with a photo will be required.

The following ID is acceptable for claiming a convention pass:

Driver’s license
BC Identity Card
Citizenship card
Passport
Any photo ID (work ID et al) with another ID that shows your birth date (Care Card, birth certificate)
GO card

Note: Parents who have purchased a pass for their youth must accompany them at the Registration Table and provide their own ID along with their confirmation email (if convention pass was purchased online)

PREREGISTRATION FAQ’S

General Information 

If I send you an email when can I expect a reply?

If it’s a basic question you can expect a reply within 2 days, but please remember that staff members have other obligations outside of InCON and it can sometimes take longer. If it’s regarding your registration form we try to answer it within 24 hours.

Do I have to use my real name when I register?

Yes, InCON requires a complete full legal name when registering, because we ask you for ID when you’re picking up your pass!

I want to register my youth, but they don’t have photo ID.  How can they pick up their pass?

Parents who preregister their youth must accompany them to the Registration Table and show their own ID to claim the pass.  Remember to bring your confirmation email, too!

I missed the preregistration deadline!

If you have missed the preregistration deadline you are required to pay ‘at the door’ pricing.

What should I bring with me when I claim my convention pass/wristband?

Photo ID and your confirmation email are REQUIRED in order to claim your pass/wristband. Please see the above section on ID for what is acceptable.